A Path to World Class Patient Care

The Profile


  • Integrated, health-care delivery network
  • Faith-based, not-for-profit organization
  • Five acute-care and specialty hospitals, mental health services and home health agencies
  • Serving the Washington, D.C. metropolitan area and northwestern New Jersey
  • Managed laboratory Services by Quest Diagnostics


Sunquest Laboratory


  • Acute-care facilities
  • Open Heart Surgery with full service blood bank
  • Neonatal intensive care
  • Pediatric care


Chemistry, Immunochemistry, Urinalysis, Coagulation, Microbiology



Key Takeaways

  • Autoverification for Chemistry and Immunochemistry to provide system wide integration, standardization, and optimized resource utilization while 70% of technical staff rotate between sites
  • Integrated QC with autoverification to further provide standardization and monitoring for entire health network
  • Using Instrument Manager to implementing Moving Averages system-wide monitoring of all instruments and assays
  • Expanding standardization to Coagulation, Urinalysis and Hematology